If you have received:

• a damaged item
• the wrong item
• a missing item

you have the right to make a complaint in accordance with the Consumer Purchases Act (2022:260).

Variations in outer packaging

In some cases, a product may have minor variations in its outer packaging, such as:

• the plastic seal may be somewhat loose, wrinkled, or uneven
• the weld seam where the shrink wrap was heat-sealed may in some cases be slightly open or have minor gaps
• the packaging may have minor aesthetic differences from other samples

Such variations are not to be considered as damage or defect in themselves, provided that:

• the item is unbroken and unopened
  
• the contents are not affected

The appearance of the outer packaging may differ between various deliveries and batches from our suppliers. This is not grounds for a complaint according to the Consumer Purchases Act (2022:260), as long as the item is otherwise faultless and consistent with what was agreed upon.

If you have received an item where the seal is broken, the item is damaged, or if any other discrepancy exists, please contact our customer service according to our complaint procedures.

Right to complain

• A complaint must be made within a reasonable time after the defect has been discovered
  

We recommend that you inspect the item upon receipt and report visible transit damage directly to the carrier or the pick-up point.

When making a complaint

Always contact our customer service before you return an item: info@tcgstore.se

In the event of an approved complaint, Tcgstore will cover the return shipping cost and compensate you in accordance with the law (repair, redelivery, price reduction, or refund).