Customer support
Shipping & delivery

Click here to read about current shipping prices and delivery times.
Refund

The return process usually takes up to 14 days when you return an item or order to us.

  • It usually takes 2-5 banking days for your refund to appear in your account. Depending on the payment method and bank, it can take up to 10 banking days in some cases.
  • If the return is approved, the return and refund notice will be sent to your specified e-mail address.
Guarantees

Authenticity

  • We only cooperate with trusted and well-known suppliers who have a brand license.
  • As one of Sweden's largest websites for hobby and collectible cards, we guarantee good quality and authenticity on all products.

Guarantees

  • Should an item you purchased on the website be defective or damaged, our customer service must be contacted within 14 days of receiving your order.
  • The item must then be in the same condition as when you received it and the original seal must not be broken.

Price guarantee

  • Should an item you purchased within 14 days receive a reduced price on our website, you can use our price guarantee.
  • The price guarantee can be invoked by contacting customer service within the time frame.

Frequently asked questions
Has my order been confirmed?
  • When you shop on the website, an order confirmation is always sent to your specified e-mail.
  • If you do not receive an order confirmation after ordering, please contact our customer service to confirm that your order has been received.
When will my order be shipped?
  • Your order will normally be packed within 1-3 business days of purchase. A delivery confirmation will be sent to your email address as soon as your order is packed and ready for delivery. It is only after the shipment has left the warehouse that it can be tracked.
  • Orders containing pre-order products will be shipped when all ordered items are available in stock.
Can I make changes to my order?
  • By contacting our customer service, you can make changes to your order until your order is packed and ready for distribution.
  • If a change to the order is made, the changed order is sent in accordance with the current shipping policy for the day.

Can't find the answers you're looking for?

Contact us, we will be happy to answer your questions and concerns!